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You can find the most acutal and relevenat information in our Knowledge Base at support.mscrm-addons.com

News.mscrm-addons.com Blog

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Activate per User licensing

On September 6, 2011 in *General* by Michael Dohr

When using per User licensing, it is mandatory to enable all users that should be licensed within CRM. It often occurs, that after installing the license via the License Manager, the below screen appears:

Figure 1: License Manager - Preview License

This is due to the fact, that the user (usually an admin), who is running the license-manager is not a licensed user at this point.

To enable this, specific users you will have to follow the below steps.

Tagged With: Alerts, RC, 2011, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, Client, configuration, Dashboard, DB, DCP, DocumentsCorePack, GC, GroupCalendar, license, PowerSearch, PS, RecordCounter, Server, Silverlight, TelephoneIntegration, TI

Information on Security roles: Which roles are needed for which solution?

On September 5, 2011 in *General* by Michael Dohr

This article explains the security roles that must be assigned to users that should be allowed to use our Add-Ons.

Tagged With: Silverlight, 2011, 2013, 2015, 2016, 365, 4.0, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, Client, DCP, DocumentsCorePack, GC, GroupCalendar, PowerSearch, PS, PS 2.0, SB, security, Server, SmartBar, TelephoneIntegration, TI

How to get the unique organization name for CRM 4.0 and CRM 2011 (RTM / RTW)

On June 22, 2011 in *General* by Michael Dohr

When ordering licenses, you will be asked for the organisation unit name of your CRM system. This information is mandatory in order to create a license. Below, you can find a short description about how to get the necessary information for CRM 4.0 / CRM 2011.

Tagged With: Alerts, Dashboard, Microsoft, MS, RC, 2011, 4.0, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, Client, DCP, DocumentsCorePack, Dynamics, GC, GroupCalendar, license, PowerSearch, PS, RecordCounter, Server, Silverlight, TelephoneIntegration, TI

Connection dialog retrieves organizations, but refuses to connect

On May 30, 2011 in *General* by Kokely Christoph

Check the log textbox if the following statement is present (might be accomodated by a 401 exception).

Tagged With: RC, 365, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, Client, DCP, DocumentsCorePack, error, GC, GroupCalendar, PowerSearch, PS, PS 2.0, RC, RecordCounter, SB, Server, Silverlight, SmartBar, TelephoneIntegration, TI, troubleshooting, troubleshooting

How to enable debugging for PowerSearch (Silverlight)

On May 27, 2011 in PowerSearch (PS), PS 2011, PS 2013, PS 2015 / 2016 by dmaurer

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Please note:
This article applies to PowerSearch in
MS Dynamics CRM 2011, 2013 and 2015

SILVERLIGHT ONLY

For newer versions of PowerSearch, please click here.
+++++++++++++++++++++++++++++++++++++++++++++++++++++

Tagged With: Silverlight, 2011, 2013, 2015, debug, error, PowerSearch, PS, troubleshooting

Upgrading CRM 4 to CRM 2011 with 3rd party addons.

On May 23, 2011 in *General* by Elliott James

Before you can upgrade your CRM 4 to 2011, you will need to uninstall all 3rd party addons and check that all buttons have been deleted. After the migration you can then install the latest version of each addon.

Should you have not done this, then it will be more complicated to get rid of the buttons and icons before you can install the CRM 2011 addons.

Tagged With: Alerts, Dashboard, upgrade, 2011, 4.0, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, Client, DB, DCP, DocumentsCorePack, GC, GroupCalendar, install, PowerSearch, PS, SB, Server, Silverlight, SmartBar, TelephoneIntegration, TI, update

Dashboard/Silverlight Initialization Error 2104

On October 15, 2010 in Dashboard (DB), DB 4.0 by George

Error message:
The dashboard does not open and you get the following JavaScript error in your browser:

Message: Unhandled Error in Silverlight x application
Code: 2104
Category: Initialize Error
Message: 2104 An error has occurred.

Tagged With: dashboard, ISS, 2104, 4.0, DB, error, Silverlight, troubleshooting

Dashboard Application Error (German)

On October 5, 2010 in Dashboard (DB), DB 2011 by Elliott James

WEBPAGE ERROR DETAILS:

Message: Unbehandelter Fehler in Silverlight 3-Anwendung

Code: 2104

Kategorie: InitializeError

Meldung: 2104 An error has occurred.

Sobald diese Meldung erscheint, bitte die MIME Einträge am Server (IIS) überprüfen!

Tagged With: 2104, 2011, dashboard, DB, error, german, IIS, Silverlight, troubleshooting

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