This blog article outlines what to do if no toolbar is visible in Microsoft Word. After WordMailMerge has been installed on your computer, it is possible that our toolbar does not appear in Microsoft Word. To sort this problem out, please follow the steps of this article. 

Please note: Although the below example displays Word 2016 only, the steps are similar for all other Word versions. 

First, you have to open the Word Options (File > Options) . Then, please click on the ❶ Add-ins-tab. The so opened window gives you an overview of all active add-ins and all inactive add-ins. Please select the ❷ Disabled Items from the drop-down menu and hit the ❸ [Go...]-button. 

Figure 1: Word Options: Add-in overview

​In the window below, you would find the disabled items, if there were any. 

Figure 2: Disabled Items

Likewise in the❶Add-ins-window,  please select the ❷ COM Add-ins from the drop-down menu and hit the [Go...]-button. 

Figure 3: COM Add-ins

In the so opened window, please enable the DocumentsCorePack for Dynamics 365-checkbox. 

Figure 4: Enable DCP in the COM Add-ins window

When you start Microsoft Office Word 2016 the next time, the mscrm-addons.com toolbar will be available  in the ribbon as you can see in the figure below. 

Figure 5: The mscrm-addons.com toolbar

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.