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Troubleshooting for Load Balancing - On-Premise
On May 13, 2019 in *General*, DCP 365, DocumentsCorePack (DCP) by Codospan Bianca Codospan Bianca

This blog article outlines how to proceed if you have an issue with your Load Balancing service for DocumentsCorePack On-Premise. 

1) Take screenshots of the first three tabs of the configuration of ​ALL your services that are affected by the Load Balancing issue(highlighted in yellow in the figure below):
- General-tab
- Dynamics 365 Connection Setup-tab
- License-tab ​

Configuration of your service
Figure 1: Configuration of your services

 

2) Export the AutoMergeWorkingItem entity with all fields as CSV file 

Export AMWI as CSV file
Figure 2: Export AMWI as CSV file

 

3) Export EventLog: Applications and Services Logs - www.mscrm-addons.com folder

Export EventLog
Figure 3: Export EventLog

 

Please send all the files  and a short description on which steps were taken to support@mscrm-addons.com.

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That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

 

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Tagged With: , configuration, DCP, Load Balancing, OnPremise, service, troubleshooting, DocumentsCorePack

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