mscrm-addons.com - Blog

IMPORTANT INFORMATION

This blog is deprecated since July 2020.The articles below are no longer maintained and might contain outdated information. 
You can find the most acutal and relevenat information in our Knowledge Base at support.mscrm-addons.com

News.mscrm-addons.com Blog

rss

Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


TelephoneIntegration supports UnifiedServiceDesk (USD)
On March 29, 2016 in TelephoneIntegration (TI), TI 2015 / 2016 by korosec peter korosec peter

Instead of opening contact/account/lead CRM records in InternetExplorer, the CRM records are opened in the USD client.

Requirements:

The USD client must be installed on the local machine.

The USD package must be deployed in the CRM organization.

A TelephoneIntegration Server-side setting key “UseUSD” must be set with key value “true”.


Also, the CRM / settings / USD needs to be set up properly:

a. ) CRM administrator must add the USD settings as described in the attached PDF document ( the hard way )

OR

b.) CRM admin uses the CRM Configuration Migration Tool to import the PTMUSDCTI.zip file. (the easy way )

Restart of USD client and TI client.


TI addon integration with Unified Service Desk.pdf (581.49 kb)

PTMUSDCTI.zip (74.45 kb)

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.




Comments are closed.


4879 Views
Tagged With: Client, install, setting, TelephoneIntegration, TI, USD

Search

Categories

Tags

Online GC TI license SB XML AT AttachmentExtractor configuration upgrade AutoMerge TelephoneIntegration 365 DocX 2016 button dashboard debug Business Insight PS 2.0 4.0 PowerSearch Client event TelephoneIntegration configuration SP service workflow TI 2011 error DB AppSource RC DCP DCP AE Fun GroupCalendar Dynamics 365 2015 PS ActivityTools template e-Mail setting call update GroupCalendar Dynamics 365 2016 RC 365 SmartBar troubleshooting Server Office 2015 PS Word DocumentsCorePack SB AttachmentExtractor AT SmartBar OnPremise PowerSearch install DocumentsCorePack AE error ActivityTools CTI template number print 2013 SharePoint settingskey Silverlight AM GC RecordCounter e-Signature