This article describes the two different ways how the TAPI Test Tool can be started. 

Open the installation path of your TelephoneIntegration (TI) Client and start PTM.TI.TAPI2CallOut.exe 

Figure 1: Installation path (TI Client)

Now download the TAPI Test tool from www.mscrm-addons.com and run PTM.TI.TAPI2CallOut.exe

After the start, you must select your TAPI line and click on the [Next]-button.

If your TAPI line does not show up, make sure that your TAPI driver is properly installed.  

Figure 2: Tapi Test Tool - Select a line

Now please make an incoming call to your TAPI line. (e.g. from your mobile phone)

Figure 3: Tapi Test Tool - waiting for an incoming call

As soon as you have accepted the incoming call with your TAPI phone device, end the call, click on the [Next]-button and make one outgoing call back to the number you have previously called from.

Figure 4: Tapi Test Tool - Create outgoing call

After accepting the outgoing call by your mobilephone, end the call, click on the [Next]-button and email the content of your TAPI testing to support@mscrm-addons.com.

Usually, there should be logging information by incoming and outgoing calls.

If not, please make sure that you have no lack in access/monitor rights to your TAPI line.

In general, the TAPI driver is delivering 3 types of messages we rely on:

• PH_E_OnCallerID -> contains the number of the caller who initiates the call
• PH_E_OnCalledID -> contains the number that is being called
• PH_E_OnCallState -> contains the state ID which can be

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.