Here are a few troubleshooting steps you can check if the Service Based Printing does not work as expected:

1. Make sure the service is running and configured for both document generation and printing jobs.
    
2. Specify a service user on the first configuration tab (General).
    
3. Make sure that the specified user is the same as the user that is configuring the printer.
    
4. Make sure the printer is added to the server as a local printer and that it has been added by the same user which is running the service.
    
5. Make sure that the printer has been added to the service and that it is possible to print a test page with it from the service.

That’s it! We appreciate your feedback! Please sha re your thoughts by sending an email to support@mscrm-addons.com.