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Power Dialer sorting rules of phone calls
On April 8, 2019 in TelephoneIntegration (TI), TI 365 by Codospan Bianca Codospan Bianca

This blog article outlines how the PowerDialer sorts phone calls. First, the PowerDialer prioritizes calls where the user is the owner, then by priority of the call (high, normal, low).

After, it is possible to sort calls by a text field, number field or date field.

In case, the PowerDialer should take ascending order by a text subject field, then the user must set a server-side setting key "PTMPriorityString" with the value "subject". 

In case, the PowerDialer should take the ascending order by a number index field, then the user must set a server-side setting key "PTMPriorityInt" with the value "index". 

In case, that the PowerDialer should take the ascending order by a date-time actual start field, then the user must set a server-side setting key "PTMPriorityDateTime" with the value "actualstart". 

As a value of the key setting, the attribute name should be used. 

Only one setting key for setting the order can be set.

PowerDialer: Sorting of phone calls
Figure 1: PowerDialer: Sorting of phone calls

 


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Tagged With: , PowerDialer, sorting rules, TI, Client, TelephoneIntegration

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