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Error message: ...is missing prvReadptm_ticallinfodata privilege

On August 19, 2015 in TelephoneIntegration (TI), TI 2011, TI 2013, TI 2015 / 2016 by korosec peter

Error message:

Principal user (Id=56f329cd-2a1f-e511-8118-c4346bad624c, type=8) is missing prvReadptm_ticallinfodata privilege (Id=f83d0785-3924-421b-ad25-9ee898c13b7d)

Solution:

Please make sure, that the user who uses te TelephoneIntegration license, has the following 2 security roles:

TelephoneIntegration security role
MSCRM-ADDONS general security role

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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Tagged With: 2011, 2013, 2015, 2016, 365, call, error, license, security, TelephoneIntegration, TI, troubleshooting

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