This blog article describes how to place InternetExplorer popup windows when using TelephoneIntegration.

TelephoneIntegration provides the possibility to automatically open CRM records and a new phone-call activity in separate InternetExplorer windows. Users can define the order and position of the CRM record-window and the phone-call-activity-window.

To do so, open the TelephoneIntegration (TI) setup with a right-click on the TI-icon located in the taskbar at the bottom of your desktop. Within the setup, select the Behavior-tab and go to the Internet Browser Popup Style-section. Here you have several positioning-options (left to right, up to down, overlapping) and order-options (show entity first, show phone call activity first). Select your favourite positioning- and order-option. Changes are adopted immediately with the next call.

Figure 1: Internet Browser Popup Style-section in the TelephoneIntegration setup

Examples:

Figure 2: CRM record-window and phone-call-activity-window (left to right)

Figure 3: CRM record-window and phone-call-activity-window (up to down)

Figure 4: CRM record-window and phone-call-activity-window (overlapping) 

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.