This article outlines how to open the fields.xml Settings.

The fields.xml Settings are server-side Dynamics 365-Settings.
There are 2 ways to open the Settings.

1)

This tab focuses on the advanced functionalities of the TelephoneIntegration Configuration.
Use it to view, copy and send the fields XML for support purposes.​

Navigate to Settings > MSCRM-ADDONS >  TelephoneIntegration in Dynamics 365. ​

When GetStarted-page of TelephoneIntegration opens, please switch to the Advanced-Tab.

Figure 2: TI GetStarted

To view the Field.xml-settings, select the [Show]-button

The Fields.xml-window opens and displays the Settings-Code, highlighted in yellow in the figure below.
Now you can copy this text for example to send it to our Support-Team.

Please note: Do not change the value manually.
Instead, use the TelephoneIntegration Server Configuration Tool in order to change the value.

To close the window, please click the [Cancel]-button.

If you have not received the desired result, please try the other way:​

​

2)

Navigate to Settings > MSCRM-ADDONS > Products > TelephoneIntegration in Dynamics 365. 

Then open the SettingKeys.  

Figure 5: MSCRM-ADDONS.com Products TelephoneIntegration Settingskeys

There, you will find the fields.xml value.

Please note: Do not change the value manually.
Instead, use the TelephoneIntegration Server Configuration Tool in order to change the value.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.