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TI client interprets outgoing calls as incoming calls
On February 25, 2013 in TelephoneIntegration (TI), TI 2011 by SSteinklauber SSteinklauber
When dialling out with TI Client, an outgoing call may be interpreted as an incoming call. This happens, if the the installed TAPI driver does not deliver the DialTone event.
If the TAPI driver delivers the DialTone event, the driver interprets the call as an outgoing call. Otherwise, the driver interprets the call as an incoming call. In order to avoid the latter case, you have to set a new CRM settingskey for TelephoneIntegration.
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Tagged With: 2011, call, Client, error, setting, TAPI, TelephoneIntegration, TI, troubleshooting
How to enable debugging for AutoMerge
On December 18, 2012 in AM 2011, AutoMerge (AM), DCP 2015 / 2016 by SSteinklauber SSteinklauber

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Please note: this article applies to CRM Onpremise 2011 2013 2015

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This article provides you with a step-by-step instruction on how to enable debugging
for AutoMerge in Microsoft Dynamics CRM.
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3467 Views
Tagged With: OnPremise, 2011, 2013, 2015, AM, AutoMerge, Client, DCP, debug, DocumentsCorePack, error, troubleshooting
Insecure content warning in IE when using FileExplorer with IFD
On December 17, 2012 in DCP 2011, DCP 2013, DCP 2015 / 2016, DCP 365, DCP 4.0, DocumentsCorePack (DCP) by List Andreas List Andreas

If you have configured your CRM for IFD and also have enabled our FileExplorer Integration, Internet Explorer (IE) will either not load the FileExplorer or show a message about insecure content.

image

Figure 1: FileExplorer not visible

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Figure 2: Internet Explorer shows insecure content warning

If you run into this problem, please follow the steps below to resolve this issue.

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3301 Views
Tagged With: IFD, 2011, 2013, 2015, 2016, 365, 4.0, DCP, DocumentsCorePack, error, Server, troubleshooting
The TelephoneIntegration update service
On October 19, 2012 in TelephoneIntegration (TI), TI 2011 by SSteinklauber SSteinklauber
The TelephoneIntegration (TI) update service retrieves the needed information (determined by the administrator within the CTI-configuration interface) from the CRM system, processes it and provides it for TI. This is essential if you want TelephoneIntegration to operate. The update service e.g. ensures that telephone numbers are provided to perform calls or that information about the caller/called person are provided within the TI User Interface (balloon) for a more efficient call handling, etc.
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3917 Views
Tagged With: 2011, Balloon, Client, configuration, CTI, error, install, Server, TelephoneIntegration, TI, troubleshooting, update
Display Issues with ActivityTools pre 5.26 and RU8
On July 20, 2012 in ActivityTools (AT), AT 2011 by Kokely Christoph Kokely Christoph

As a preparation of the now rescheduled cross browser compatiblity for RU8, older versions of ActivityTools already had preparations built in, which will cause the Activity & Queue preview to fail. Please update to the latest Version to fix this issue.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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2503 Views
Tagged With: compability, RU8, 2011, ActivityTools, AT, error, troubleshooting
CTI Client Version expiring when only support expires
On July 17, 2012 in TelephoneIntegration (TI), TI 2011 by Kokely Christoph Kokely Christoph

This is a known issue with versions previous to 5.28.

Please upgrade to at least this version : http://62.99.232.162/ti2011/tic530.zip to fix the problem.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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2528 Views
Tagged With: 2011, Client, CTI, error, TelephoneIntegration, TI, troubleshooting, update, upgrade
Perform a config change of RecordCounter for MS CRM 2011
On June 14, 2012 in RC 2011, RecordCounter (RC) by Ofner Patrick Ofner Patrick

The current version of RecordCounter for MS CRM 2011 contains performance updates. These updates will take effect, once the following changes have been made to the config.

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2585 Views
Tagged With: 2011, configuration, error, RC, RecordCounter, troubleshooting, update
How to add NavBar entries manually
On April 26, 2012 in ActivityTools (AT), AT 2011 by Kokely Christoph Kokely Christoph

On some occasions, unmanaged customizations to forms might prevent the setup to correctly configure the navbar section of entities.

You would see an error similar to this one, telling about a transition of an unmanaged solution being impossible. 

Figure 1: Error message (unmanaged solution)

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2854 Views
Tagged With: NavBar, 2011, ActivityTools, AT, configuration, error, troubleshooting, XML
How to enable debugging for the RecordCounter
On April 20, 2012 in RC 2011, RecordCounter (RC) by Ofner Patrick Ofner Patrick

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Please note 

This article only applies to the RecordCounter in Microssoft Dynamics CRM 2011. 

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4884 Views
Tagged With: 2011, debug, error, RC, RecordCounter, troubleshooting
Configuration loading error of AutoMerge
On April 4, 2012 in AM 2011, AutoMerge (AM) by Ofner Patrick Ofner Patrick

This article outlines what you can do if the AutoMerge Configuration page doesn’t load.


If the AutoMerge solution won’t load, please follow the below instructions.

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2338 Views
Tagged With: 2011, AM, AutoMerge, configuration, error, troubleshooting
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