This blog article outlines how to enable/disable Dialing from relationships (DFR) by dialing from CRM site.

Usually, TelephoneIntegration (TI) allows users to dial from related CRM-records. Say, they have the possibility to select from a list of records related to the initially opened one when dialing out from CRM (e.g. from related leads, contacts, etc).

This article explains the capabilities of GroupCalendar's TIMELINE which is available for the versions v.5.52 and higher (click here to download the latest GroupCalendar (GC) version). This feature gives you a quick and easy overview of all scheduled appointments/activities seperatet by selected users.

With AutoMerge for Microsoft Dynamics CRM 2011 On-Premise/Online, you are able to print the dynamically generated document automatically to a specific printer. Sometimes, the printer settings regarding trays, duplex, size, etc. are not applied if you define them using a specifc user account, because the service runs under different user accounts. In order to avoid this, AutoMerge offers you the possibility to define specific printing options in the workflow itself.

• How to create a service and a printer for printing documents
• How to add the service-based printing step to a workflow
• Exception: How to add the service-based printing step to workflows including
  a Delete Document-step