This blog article explains what to do if your desktop TelephoneIntegration (TI) Client is not working.

Here are a few troubleshooting steps you can check if the Service Based Printing does not work as expected:

1. Make sure the service is running and configured for both document generation and printing jobs.
   

It is not recommended to use Integrated Security for Telephone Integration.

Sometimes it could happen that you receive the following error message when you upgrade your DocumentsCorePack Server.

Error importing solution AutoMergeServerCore.zip

Figure 1: Error importing solution on org

When you click on retry you get following details:

Error: A managed solution cannot overwrite the Attribute component with Id=07b55925-4b04-4bfa-900f-4e20744f784c which has an unmanaged base instance. The most likely scenario for this error is that an unmanaged solution has installed a new unmanaged Attribute component on the target system, and…

This blog article explains what to do if the TIUpdateService is still processing data from previous configuration in TelephoneIntegration (TI) for Microsoft Dynamics CRM 2013.

If you receive the following error when creating a label template in DCP for CRM 2013, your DCP Server Component is very likely not up to date.

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Please note: This article applies to

DocumentsCorePackServerBased Document Generation & Processing
for MS CRM 2013, 2015 and MS CRM 2015/2016 

ONLINE ONLY

(Click here for information on debugging for DocumentsCorePack on premise/IFD)

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Please note:

This article applies to SmartBar in MS CRM 2013, 2015, as well as to MS CRM 2015/2016.

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This article outlines what to do if you get the following failure notice: Request failed wiht HTTP status 401: Unauthorized. 

Requirments: WordMailMerge

This blog article explains what to do when generating an AutoMerge Workflow and following error message appears: 

"AutoMergeWorkflow.Execute(),RetrieveMultiple Entities.count:0”