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SSteinklauber

SSteinklauber's Blog

TI client interprets outgoing calls as incoming calls

On February 25, 2013 in TelephoneIntegration (TI), TI 2011 by SSteinklauber

When dialling out with TI Client, an outgoing call may be interpreted as an incoming call. This happens, if the the installed TAPI driver does not deliver the DialTone event.
If the TAPI driver delivers the DialTone event, the driver interprets the call as an outgoing call. Otherwise, the driver interprets the call as an incoming call. In order to avoid the latter case, you have to set a new CRM settingskey for TelephoneIntegration.

Tagged With: 2011, call, Client, error, setting, TAPI, TelephoneIntegration, TI, troubleshooting

Recap: eXtremeCRM 2013 in Rome

On February 8, 2013 in *Features / News* by SSteinklauber

Thank you for joining us at the eXtremeCRM 2013 in Rome! It was great meeting you there!

The eXtremeCRM in Rome was an awesome experience for us. Arriving in beautiful Rome with sunshine and mild temperatures around 15 degrees, we checked in to the Rome Marriott Park Hotel and were delighted by the comfortable and beautiful ambience. As we arrived two days earlier, we did not hesitate to start discovering the beautiful city during a sightseeing tour on Saturday, visiting the Colosseum, the Trevi Fountain, the Saint Peter’s Cathedral and many more of the impressing sights.

Tagged With: event, RC, 2011, 2013, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, Business Insight, Client, DCP, DocumentsCorePack, Fun, GC, GroupCalendar, News, PowerSearch, PS, RecordCounter, Server, Silverlight, TelephoneIntegration, TI

The compatibility of our addons with Dynamics CRM, RU12, SharePoint and MS Office

On January 24, 2013 in *General* by SSteinklauber

In this article, you can find a compatibility chart for all our addons. It shows which of our addons are compatible with

· MS Dynamics CRM 2011 On-Premise/Hosted (IFD)/Online

· RollUp 12

· MS Sharepoint 2010/2013/Online

· MS Office (x86, x64) 2007/2010/2013

· and which of them support cross-browsing.

Tagged With: 2007, 2010, 2011, 2013, ActivityTools, AE, AT, AttachmentExtractor, Client, compability, DCP, DocumentsCorePack, GC, GroupCalendar, Office, Online, OnPremise, PowerSearch, PS, RU12, SB, Server, SharePoint, SmartBar, SP, TelephoneIntegration, TI

Join us at eXtremeCRM 2013 in Rome!

On January 3, 2013 in *Features / News* by SSteinklauber

Where will you be 3-6 February, 2013? We will be at the eXtremeCRM 2013 in Rome, Italy as a silver sponsor, presenting our powerful addons to the audience.

Tagged With: 2011, 2013, 4.0, ActivityTools, AE, Alerts, AT, AttachmentExtractor, Business Insight, Client, Dashboard, DB, DCP, DocumentsCorePack, event, Fun, GC, GroupCalendar, News, PowerSearch, PS, SB, Server, Silverlight, SmartBar, TelephoneIntegration, TI

How to enable debugging for AutoMerge

On December 18, 2012 in AM 2011, AutoMerge (AM), DCP 2015 / 2016 by SSteinklauber

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Please note: this article applies to CRM Onpremise 2011 2013 2015

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This article provides you with a step-by-step instruction on how to enable debugging

for AutoMerge in Microsoft Dynamics CRM.

Tagged With: OnPremise, 2011, 2013, 2015, AM, AutoMerge, Client, DCP, debug, DocumentsCorePack, error, troubleshooting

How to open GroupCalendar from a CRM entity record

On December 13, 2012 in GC 2011, GroupCalendar (GC) by SSteinklauber

Up from GroupCalendar version 5.37 it is possible to embed GroupCalendar into a CRM entity. GroupCalendar will display all activities for which the currently opened record is set as Regarding.

In this mode, all users will be listed in the GroupCalendar’s Gantt and TopDown View without the option to hide some of them.

Also, you cannot change the displayed users/team when opening the GroupCalendar from an entity.

Tagged With: 2011, configuration, GC, GroupCalendar

How to show working hours and time-off in GroupCalendar

On December 13, 2012 in GC 2011, GroupCalendar (GC) by SSteinklauber

Since CRM 2011, it is possible to specify working hours and time-off (e.g. vacation) for each user and resource. With GroupCalendar v5.37 or higher, it is now possible to show these working hours and the time-off.

Tagged With: IIS, view, 2011, GC, GroupCalendar

How to install and add a printer before using it with DocumentsCorePack

On December 13, 2012 in AM 2011, AutoMerge (AM) by SSteinklauber

With AutoMerge for MS Dynamics CRM 2011 On-Premise/Online, you can print dynamically generated documents automatically on a specific printer.

But before you can start to use this functionality, there are several things to do. Because AutoMerge runs as service with a service user, you have to install the printer as described in the steps below to ensure that the service user has access.

Tagged With: print, 2011, AM, AutoMerge, install, OnPremise, template

How to set the font sizes in the TelephoneIntegration balloon

On December 11, 2012 in TelephoneIntegration (TI), TI 2011 by SSteinklauber

This blog article outlines how to set the font sizes in the TelephoneIntegration balloon.

Users have the possibility to define the font sizes for the values to be displayed in the TelephoneIntegration balloon.

Tagged With: 2011, Balloon, Client, TelephoneIntegration, TI

Predictive dialer: How to reschedule of a phone call

On December 11, 2012 in TelephoneIntegration (TI), TI 2011 by SSteinklauber

This blog article describes how to reschedule a phone call when using the predictive dialer of TelephoneIntegration.

Tagged With: 2011, call, TelephoneIntegration, TI

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