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You can find the most acutal and relevenat information in our Knowledge Base at support.mscrm-addons.com

News.mscrm-addons.com Blog

Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!

Connection dialog retrieves organizations, but refuses to connect

On May 30, 2011 in *General* by Kokely Christoph

Check the log textbox if the following statement is present (might be accomodated by a 401 exception).

Tagged With: RC, 365, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, Client, DCP, DocumentsCorePack, error, GC, GroupCalendar, PowerSearch, PS, PS 2.0, RC, RecordCounter, SB, Server, Silverlight, SmartBar, TelephoneIntegration, TI, troubleshooting, troubleshooting

Service Unavailable after error in upgrade process

On May 29, 2011 in *General* by Kokely Christoph

Receiving a service unavailable response on a website usually indicates, that the application pool of the site is not running.

To solve this issue, open your InternetInformation Management and verify all required app pools are started.

Tagged With: RC, service, 2011, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, Client, DCP, DocumentsCorePack, error, GC, GroupCalendar, PowerSearch, PS, RecordCounter, SB, Server, SmartBar, TelephoneIntegration, TI, troubleshooting, update, upgrade

Upgrading CRM 4 to CRM 2011 with 3rd party addons.

On May 23, 2011 in *General* by Elliott James

Before you can upgrade your CRM 4 to 2011, you will need to uninstall all 3rd party addons and check that all buttons have been deleted. After the migration you can then install the latest version of each addon.

Should you have not done this, then it will be more complicated to get rid of the buttons and icons before you can install the CRM 2011 addons.

Tagged With: Alerts, Dashboard, upgrade, 2011, 4.0, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, Client, DB, DCP, DocumentsCorePack, GC, GroupCalendar, install, PowerSearch, PS, SB, Server, Silverlight, SmartBar, TelephoneIntegration, TI, update

Access rights issues while starting configuration

On May 1, 2011 in *General* by Kokely Christoph

On a migrated organization, make sure the dcp/gc/ti security role migrated from CRM 4 is deleted.

This migrated role might interfere with the new setup and block the user from installing, because rights are checked wrongly.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

Tagged With: security, 2011, 4.0, Client, configuration, DCP, DocumentsCorePack, error, GC, GroupCalendar, Server, TelephoneIntegration, TI, troubleshooting

How to enable debugging for TelephoneIntegration

On April 4, 2011 in TelephoneIntegration (TI), TI 2011, TI 2013, TI 2015 / 2016, TI 365 by Evelyn

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Please note:
This article applies to TelephoneIntegration
for MS CRM 2011, 2013 and 2015, as well as to CRM 2015/2016.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Basically there are two ways to activate debugging:

Solution 1: Activating debugging via the TI-Setup

Solution 2: Activating debugging on your Client via the Registry

Tagged With: 2011, 2013, 2015, 2016, 365, Client, debug, error, Server, TelephoneIntegration, TI, troubleshooting

mscrm-addons – version number guide for CRM 4.0

On October 20, 2010 in *General* by smujkic

This article contains a detailed guide on how to find out the version number for each mscrm-addons product in CRM 4.0.

Tagged With: Alerts, 4.0, ActivityTools, AE, AT, AttachmentExtractor, Client, Dashboard, DB, DCP, DocumentsCorePack, GC, GroupCalendar, PowerSearch, PS, RC, RecordCounter, Server, TelephoneIntegration, TI, version

How to change language settings

On October 5, 2010 in *General* by Kokely Christoph

Location of the Language Settings on the Client & Server

The name of the Language XML File is: .XML

Tagged With: location, 4.0, AM, AutoMerge, Client, configuration, DCP, default, DocumentsCorePack, language, Server, TelephoneIntegration, TI

CTI in a hosted environment

On July 9, 2010 in TelephoneIntegration (TI), TI 4.0 by Kokely Christoph

CTI does need the server component in a hosted environment as well, but you can launch the CTI Server setup from any Client, as long as you have a user with full access to CRM.

You need to select the hosted options on the Connection dialog.

Tagged With: IFD, TAPI, 4.0, CTI, Server, setup, SQL, TelephoneIntegration, TI

Downgrade KDTele.ocx

On April 9, 2010 in TelephoneIntegration (TI), TI 4.0 by Michael Dohr

To downgrade the KDTele-tools in order to use the previous event-model, simply donwload the downgrade package from:

http://62.99.232.162/TI/downgrade.zip

and extract the package into a “downgrade” folder within the installation directory of the TelephonIntegration (TI) - Client component.

Tagged With: downgrade, 4.0, Client, TelephoneIntegration, TI

Error message 401: Unauthorized when trying to access after deploying a custom web-application

On April 9, 2010 in ActivityTools (AT), DB 4.0, DCP 4.0, GC 4.0 by Michael Dohr

The problem occurs because MS CRM is using an HttpModule for multitenancy scenarios. This http module is called with an anonymous user account. This is why it fails when trying to request, i.e. the metadata webservice.

Tagged With: metadata, module, 4.0, 401, ActivityTools, AE, AT, AttachmentExtractor, Dashboard, DB, DCP, DocumentsCorePack, error, GC, GroupCalendar, http, PowerSearch, PS, SB, SmartBar, TelephoneIntegration, TI, troubleshooting

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