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You can find the most acutal and relevenat information in our Knowledge Base at support.mscrm-addons.com

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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!

TI client interprets outgoing calls as incoming calls

On February 25, 2013 in TelephoneIntegration (TI), TI 2011 by SSteinklauber

When dialling out with TI Client, an outgoing call may be interpreted as an incoming call. This happens, if the the installed TAPI driver does not deliver the DialTone event.
If the TAPI driver delivers the DialTone event, the driver interprets the call as an outgoing call. Otherwise, the driver interprets the call as an incoming call. In order to avoid the latter case, you have to set a new CRM settingskey for TelephoneIntegration.

Tagged With: 2011, call, Client, error, setting, TAPI, TelephoneIntegration, TI, troubleshooting

Recap: eXtremeCRM 2013 in Rome

On February 8, 2013 in *Features / News* by SSteinklauber

Thank you for joining us at the eXtremeCRM 2013 in Rome! It was great meeting you there!

The eXtremeCRM in Rome was an awesome experience for us. Arriving in beautiful Rome with sunshine and mild temperatures around 15 degrees, we checked in to the Rome Marriott Park Hotel and were delighted by the comfortable and beautiful ambience. As we arrived two days earlier, we did not hesitate to start discovering the beautiful city during a sightseeing tour on Saturday, visiting the Colosseum, the Trevi Fountain, the Saint Peter’s Cathedral and many more of the impressing sights.

Tagged With: event, RC, 2011, 2013, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, Business Insight, Client, DCP, DocumentsCorePack, Fun, GC, GroupCalendar, News, PowerSearch, PS, RecordCounter, Server, Silverlight, TelephoneIntegration, TI

CreateActivitiesFor: Advanced Settings

On January 29, 2013 in AM 2011, AutoMerge (AM), DCP 2011 by Bäck Martin

This feature extends the existing CreateActivitiesFor-property of DocumentsCorePack.

This article covers the configuration, an example and the technical details of this feature.

To take adavantage of this feature, you need at least the following version of DocumentsCorePack:

- DocumentsCorePack Client for MS CRM 2011 v5.76

Tagged With: 2011, AM, AutoMerge, Client, configuration, DCP, DocumentsCorePack, template

The compatibility of our addons with Dynamics CRM, RU12, SharePoint and MS Office

On January 24, 2013 in *General* by SSteinklauber

In this article, you can find a compatibility chart for all our addons. It shows which of our addons are compatible with

· MS Dynamics CRM 2011 On-Premise/Hosted (IFD)/Online

· RollUp 12

· MS Sharepoint 2010/2013/Online

· MS Office (x86, x64) 2007/2010/2013

· and which of them support cross-browsing.

Tagged With: 2007, 2010, 2011, 2013, ActivityTools, AE, AT, AttachmentExtractor, Client, compability, DCP, DocumentsCorePack, GC, GroupCalendar, Office, Online, OnPremise, PowerSearch, PS, RU12, SB, Server, SharePoint, SmartBar, SP, TelephoneIntegration, TI

Join us at eXtremeCRM 2013 in Rome!

On January 3, 2013 in *Features / News* by SSteinklauber

Where will you be 3-6 February, 2013? We will be at the eXtremeCRM 2013 in Rome, Italy as a silver sponsor, presenting our powerful addons to the audience.

Tagged With: 2011, 2013, 4.0, ActivityTools, AE, Alerts, AT, AttachmentExtractor, Business Insight, Client, Dashboard, DB, DCP, DocumentsCorePack, event, Fun, GC, GroupCalendar, News, PowerSearch, PS, SB, Server, Silverlight, SmartBar, TelephoneIntegration, TI

How to enable debugging for AutoMerge

On December 18, 2012 in AM 2011, AutoMerge (AM), DCP 2015 / 2016 by SSteinklauber

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Please note: this article applies to CRM Onpremise 2011 2013 2015

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This article provides you with a step-by-step instruction on how to enable debugging

for AutoMerge in Microsoft Dynamics CRM.

Tagged With: OnPremise, 2011, 2013, 2015, AM, AutoMerge, Client, DCP, debug, DocumentsCorePack, error, troubleshooting

[Save as DOCX]-button

On December 13, 2012 in DCP 2011, DocumentsCorePack (DCP) by Bäck Martin

This feature offers you the option to save a document directly to the proper location in CRM without having to generate an activity.
The location depends on the configuration, which is defined within the DocumentsCorePack server configuration tool.

To take adavantage of this new feature you need at least the following version:

- DocumentsCorePack Client for MS CRM 2011 5.73

Tagged With: store, 2011, Client, configuration, DCP, DocumentsCorePack, DocX, save, template

Advanced template-group filtering

On December 13, 2012 in DCP 2011, DocumentsCorePack (DCP) by Bäck Martin

This feature offers the possibility to set a filter for DocumentsCorePack templates.
Templates are filtered based on the template-group they are assigned to.
Applying filter limits, the available templates are grouped in template-groups.
This prevents users from getting confused by a variety of available templates as they can only see and select templates of the corresponding template-group defined by the applied filter.

To take advantage of this feature you need at least both of the following versions:

- DocumentsCorePack Server for MS CRM 2011 5.36

- DocumentsCorePack Client for MS CRM 2011 5.73