mscrm-addons.com - Blog

IMPORTANT INFORMATION

This blog is deprecated since July 2020.The articles below are no longer maintained and might contain outdated information.
You can find the most acutal and relevenat information in our Knowledge Base at support.mscrm-addons.com

News.mscrm-addons.com Blog

Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!

Recap: Convergence2013 in New Orleans

On March 25, 2013 in *Features / News* by SSteinklauber

Thank you for joining us at the Convergence2013 in New Orleans! It was great meeting you there!

Tagged With: 2011, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, Business Insight, Client, CRM, DCP, DocumentsCorePack, event, Fun, GC, GroupCalendar, News, PowerSearch, PS, RC, RecordCounter, Server, Silverlight, TelephoneIntegration, TI

How to dial from a related CRM record

On March 25, 2013 in TelephoneIntegration (TI), TI 2011 by SSteinklauber

TelephoneIntegration allows users to dial from related CRM-records. This means that they have the possibility to select from a list of records related to the initially opened one when dialing out from CRM (e.g. from related leads, contacts, etc.). The example in the screenshot below shows that the user has the possibility to dial from all records which are related to the account ‘MSCRM-ADDONS.com’. Users have a good overview of the related records, as they are structured in main phone, connections, relations and others.

Tagged With: 2011, call, Client, configuration, TelephoneIntegration, TI

Addon-Update Behaviour (valid for builds from 1st March 2013 and beyond)

On March 1, 2013 in ActivityTools (AT), AE 2011, AM 2011, AT 2011, DCP 2011, GC 2011, PS 2011, RC 2011, TI 2011 by Kokely Christoph

When you launch an upgrade installation of our products, the setup will update existing files and solutions in CRM. The default behaviour of upgrading a product installation has changed with all releases after 1st of March, 2013.

Tagged With: RC, 2011, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, DCP, DocumentsCorePack, GC, GroupCalendar, install, PowerSearch, PS, RecordCounter, TelephoneIntegration, TI, update

TI client interprets outgoing calls as incoming calls

On February 25, 2013 in TelephoneIntegration (TI), TI 2011 by SSteinklauber

When dialling out with TI Client, an outgoing call may be interpreted as an incoming call. This happens, if the the installed TAPI driver does not deliver the DialTone event.
If the TAPI driver delivers the DialTone event, the driver interprets the call as an outgoing call. Otherwise, the driver interprets the call as an incoming call. In order to avoid the latter case, you have to set a new CRM settingskey for TelephoneIntegration.

Tagged With: 2011, call, Client, error, setting, TAPI, TelephoneIntegration, TI, troubleshooting

Recap: eXtremeCRM 2013 in Rome

On February 8, 2013 in *Features / News* by SSteinklauber

Thank you for joining us at the eXtremeCRM 2013 in Rome! It was great meeting you there!

The eXtremeCRM in Rome was an awesome experience for us. Arriving in beautiful Rome with sunshine and mild temperatures around 15 degrees, we checked in to the Rome Marriott Park Hotel and were delighted by the comfortable and beautiful ambience. As we arrived two days earlier, we did not hesitate to start discovering the beautiful city during a sightseeing tour on Saturday, visiting the Colosseum, the Trevi Fountain, the Saint Peter’s Cathedral and many more of the impressing sights.

Tagged With: event, RC, 2011, 2013, ActivityTools, AE, AM, AT, AttachmentExtractor, AutoMerge, Business Insight, Client, DCP, DocumentsCorePack, Fun, GC, GroupCalendar, News, PowerSearch, PS, RecordCounter, Server, Silverlight, TelephoneIntegration, TI

The compatibility of our addons with Dynamics CRM, RU12, SharePoint and MS Office

On January 24, 2013 in *General* by SSteinklauber

In this article, you can find a compatibility chart for all our addons. It shows which of our addons are compatible with

· MS Dynamics CRM 2011 On-Premise/Hosted (IFD)/Online

· RollUp 12

· MS Sharepoint 2010/2013/Online

· MS Office (x86, x64) 2007/2010/2013

· and which of them support cross-browsing.

Tagged With: 2007, 2010, 2011, 2013, ActivityTools, AE, AT, AttachmentExtractor, Client, compability, DCP, DocumentsCorePack, GC, GroupCalendar, Office, Online, OnPremise, PowerSearch, PS, RU12, SB, Server, SharePoint, SmartBar, SP, TelephoneIntegration, TI

Join us at eXtremeCRM 2013 in Rome!

On January 3, 2013 in *Features / News* by SSteinklauber

Where will you be 3-6 February, 2013? We will be at the eXtremeCRM 2013 in Rome, Italy as a silver sponsor, presenting our powerful addons to the audience.

Tagged With: 2011, 2013, 4.0, ActivityTools, AE, Alerts, AT, AttachmentExtractor, Business Insight, Client, Dashboard, DB, DCP, DocumentsCorePack, event, Fun, GC, GroupCalendar, News, PowerSearch, PS, SB, Server, Silverlight, SmartBar, TelephoneIntegration, TI

How to set the font sizes in the TelephoneIntegration balloon

On December 11, 2012 in TelephoneIntegration (TI), TI 2011 by SSteinklauber

This blog article outlines how to set the font sizes in the TelephoneIntegration balloon.

Users have the possibility to define the font sizes for the values to be displayed in the TelephoneIntegration balloon.

Tagged With: 2011, Balloon, Client, TelephoneIntegration, TI

Predictive dialer: How to reschedule of a phone call

On December 11, 2012 in TelephoneIntegration (TI), TI 2011 by SSteinklauber

This blog article describes how to reschedule a phone call when using the predictive dialer of TelephoneIntegration.

Tagged With: 2011, call, TelephoneIntegration, TI

How to place InternetExplorer popup windows

On December 11, 2012 in TelephoneIntegration (TI), TI 2011 by SSteinklauber

This blog article describes how to place InternetExplorer popup windows when using TelephoneIntegration.

TelephoneIntegration provides the possibility to automatically open CRM records and a new phone-call activity in separate InternetExplorer windows. Users can define the order and position of the CRM record-window and the phone-call-activity-window.

Tagged With: 2011, call, CRM, TelephoneIntegration, TI

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