Sometimes it could happen that you receive the following error message when you upgrade your DocumentsCorePack Server.

Error importing solution AutoMergeServerCore.zip

Figure 1: Error importing solution on org

When you click on retry you get following details:

Error: A managed solution cannot overwrite the Attribute component with Id=07b55925-4b04-4bfa-900f-4e20744f784c which has an unmanaged base instance. The most likely scenario for this error is that an unmanaged solution has installed a new unmanaged Attribute component on the target system, and…

This blog article will walk you through the required steps on how to install GroupCalendar and ActivityTools in a claims-based environment.

This article is valid for GroupCalendar for CRM 2011, 2013, 2015 and 2016 but only for CRM 2013 and older versions of ActivityTools. From CRM 2015 onwards ActivityTools does not have to be configured for IFD anymore!

The steps are the same for both products, so instead of an explicit product name, we will use the term the addon in this guide. 

Protection for generated documents is a common query from our customers. With DocX and Macros it is very simple to achieve this. 

This blog article provides you with a short description of the different template settings available for DocumentsCorePack (DCP) for MS CRM 2011.

Until now we have no installation routine for our Dashboards for MS CRM 2011. This is why this blog entry describes how to upgrade/install the Dashboards in a MS CRM 2011 environment manually.

Please note: This installation will only work in an on-premise installation and will not work in IFD and Claims-Based-Authentication-Mode.

We once had the problem that some emails with a long text in it were taking ages till they were send. We are using the email router to send and receive emails to our support team.

As we moved some months ago from normal exchange to BPOS my first suggestion was that it has to do with the connection between BPOS and the Emailrouter. ( RU 14)

In the event-viewer I recognized the following entry:

#61042 - An error occurred while the outgoing email message with the subject Re: urgent problem with DCP config PTM CRM00114110 CRM: 0000132293' for ExchangeOnline: http://[servername]/PTMEDVSystemeGmbH for delivery through https://autodiscover-red002.mail.emea.microsoftonline.com/ews/Exchange.asmx The request failed with HTTP status 413: request entity too large,
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)bei System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) bei Microsoft.Crm.Tools.Email.Providers.ExchangeServiceBinding.CreateItem(CreateItemType CreateItem1) bei Microsoft.Crm.Tools.Email.Providers.ExchangeOnlinePollingSendEmailProvider.SendMessage(MessageType mailMessage) bei Microsoft.Crm.Tools.Email.Providers.ExchangeOnlinePollingSendEmailProvider.ProcessMessageInternal(email emailMessage)

Falls nach der Installation von DocumentsCorePack die Toolbar nicht angezeigt werden sollte oder aber die Toolbar im Betrieb verschwindet, kann man ein angefügtes Tool zur Diagnose ausführen.

We realized, that after installing Live Messenger we do not see the Contact/System User icon anymore in our MS CRM system. 

Figure 1: Live Messenger

Instead we get this IM presence icon. In 99,9 % it is grey because no one has all the CRM contacts in his Messenger and therefore it is uninteresting for our users.

I now tried to find out how we can turn this off and it is not very easy to find information about this presence information.