News.mscrm-addons.com BlogHello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts! https://www.mscrm-addons.com/Blogmscrm-addons – version number guide for CRM 4.0https://www.mscrm-addons.com/Blog/PostId/9505/mscrm-addons-e28093-version-number-guide*General*Wed, 20 Oct 2010 15:44:00 GMT<p>This article contains a detailed guide on how to find out the version number for each mscrm-addons product in CRM 4.0.</p> <p><strong>Activity Tools</strong></p> <p>First open the Activity Tools Installation folder</p> <p>(C:/Program Files/PTM EDV-Systeme GmbH/ActivityTools for MS CRM 4.0)</p> <p>and then navigate to the <em>bin-</em>folder. Do a right click on the <em>Editor.dll</em>-file and click on <em>Properties</em>.</p> <p>Finally select the v<em>ersion</em>-tab and click on<em> File Version</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/AT_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/AT_1.png"></a><a title="ActivityTools editor properties" href="http://mscrm-addons.com/images/blog/files/AT_1.png"><img class="img-responsive" style="display: inline; border: 0px;" title="AT" src="http://mscrm-addons.com/images/blog/files/AT_thumb_1.png" alt="AT" width="530" height="423" /></a></div> </p> <p><em>Figure 1: ActivityTools editor properties</em></p> <p><strong>&nbsp;</strong>&nbsp;</p> <p><strong>Alerts:</strong></p> <p>First open the Alerts Installation folder</p> <p>(C:/Program Files/PTM EDV-Systeme GmbH/Alerts for MS CRM 4.0)</p> <p>and then navigate to the <em>bin-</em>folder. Do a right click on the <em>Alerts.dll</em>-file and click on <em>Properties</em>.</p> <p>Finally select the v<em>ersion</em>-tab and click on <em>File Version</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/AL_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/AL_1.png"></a><a title="Alerts editor properties" href="http://mscrm-addons.com/images/blog/files/AL_1.png"><img class="img-responsive" style="display: inline; border: 0px;" title="AL" src="http://mscrm-addons.com/images/blog/files/AL_thumb_1.png" alt="AL" width="530" height="420" /></a></div> </p> <p><em>Figure 2: Alerts editor properties</em></p> <p><strong>&nbsp;</strong>&nbsp;</p> <p><strong>Dashboard:</strong></p> <p>First open the Dashboard Installation folder</p> <p>(C:/Program Files/PTM EDV-Systeme GmbH/Dashboard for MS CRM 4.0)</p> <p>and then navigate to the <em>bin-</em>folder. Do a right click on the &ldquo;<strong>Dashboard.deploy.dll</strong>&rdquo;-file (the DashBoard.dll file is obsolete) and click on <em>Properties</em>.</p> <p>Finally select the <em>version</em>-tab and click on <em>File Version</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/DB_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/DB_1.png"></a><a title="Dashboard editor properties" href="http://mscrm-addons.com/images/blog/files/DB_1.png"><img class="img-responsive" style="display: inline; border: 0px;" title="DB" src="http://mscrm-addons.com/images/blog/files/DB_thumb_1.png" alt="DB" width="528" height="421" /></a></div> </p> <p><em>Figure 3: Dashboard editor properties</em></p> <p><strong>&nbsp;</strong>&nbsp;</p> <p><strong>Documents Core Pack Server:</strong></p> <p>First open the Documents Core Pack Server Installation folder</p> <p>(C:/Program Files/PTM EDV-Systeme GmbH/Documents Core Pack Server for MS CRM 4.0)</p> <p>and then navigate to the <em>bin-</em>folder. Do a right click on the <em>DocumentsCorePackServer.dll</em>-file and click on <em>Properties</em>.</p> <p>Finally select the <em>version</em>-tab and click on <em>File Version</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/DCP_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/DCP_1.png"></a><a title="DocumentsCorePack Server properties" href="http://mscrm-addons.com/images/blog/files/DCP_1.png"><img class="img-responsive" style="display: inline; border: 0px;" title="DCP" src="http://mscrm-addons.com/images/blog/files/DCP_thumb_1.png" alt="DCP" width="526" height="415" /></a></div> </p> <p><strong>&nbsp;</strong><em>Figure 4: DocumentsCorePack Server properties</em></p> <p><em><br /> </em></p> <p><strong>Documents Core Pack Client:</strong></p> <p>In MS Word, first click on the <em>www.mscrm-addons.com</em>-tab and click on the <em><strong>[WordMailMerge Settings]</strong>-button</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/dcp1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/dcp1.png"></a><a title="[WordMailMerge Settings]-button" href="http://mscrm-addons.com/images/blog/files/dcp1.png"><img class="img-responsive" style="display: inline; border: 0px;" title="dcp1" src="http://mscrm-addons.com/images/blog/files/dcp1_thumb.png" alt="dcp1" width="521" height="94" /></a></div> </p> <p><em>Figure 5: [WordMailMerge Settings]-button</em></p> <p>&nbsp;</p> <p>In the settings window select the <em>About Documents Core Pack</em>&ndash;tab and you will be provided with the version number.</p> <p><a href="http://mscrm-addons.com/images/blog/files/dcp2.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/dcp2.png"></a><a title="WordMailMerge Settings" href="http://mscrm-addons.com/images/blog/files/dcp2.png"><img class="img-responsive" style="display: inline; border: 0px;" title="dcp2" src="http://mscrm-addons.com/images/blog/files/dcp2_thumb.png" alt="dcp2" width="501" height="418" /></a></div> &nbsp;&nbsp;</p> <p><em>Figure 6: WordMailMerge Settings</em></p> <p>&nbsp;</p> <p><strong>Group Calendar:</strong></p> <p>First open the Group Calendar Installation folder</p> <p>(C:/Program Files/PTM EDV-Systeme GmbH/Group Calendar for MS CRM 4.0)</p> <p>and then navigate to the <em>bin</em>-folder. Do a right click on the <em>GroupCalendar.dll</em>-file and click on <em>Properties</em>.</p> <p>Finally, select the v<em>ersion</em>-tab and click on <em>file version</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/GC_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/GC_1.png"></a><a title="GroupCalendar properties" href="http://mscrm-addons.com/images/blog/files/GC_1.png"><img class="img-responsive" style="display: inline; border: 0px;" title="GC" src="http://mscrm-addons.com/images/blog/files/GC_thumb_1.png" alt="GC" width="528" height="417" /></a></div> </p> <p><em>Figure 7: GroupCalendar properties</em></p> <p>&nbsp;</p> <p><strong>Power Search:</strong></p> <p>First open the Power Search Installation folder</p> <p>(C:/Program Files/PTM EDV-Systeme GmbH/Power Search for MS CRM 4.0)</p> <p>and then navigate to the <em>bin</em>-folder. Do a right click on the <em>PowerSearch.dll</em>-file and click on <em>Properties</em>.</p> <p>Finally select the v<em>ersion</em>-tab and click on <em>file version</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/PS_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/PS_1.png"></a><a title="PowerSearch properties" href="http://mscrm-addons.com/images/blog/files/PS_1.png"><img class="img-responsive" style="display: inline; border: 0px;" title="PS" src="http://mscrm-addons.com/images/blog/files/PS_thumb_1.png" alt="PS" width="529" height="428" /></a></div> </p> <p><a href="http://mscrm-addons.com/images/blog/files/PS_1.png"></a><em>Figure 8: PowerSearch properties</em></p> <p>&nbsp;</p> <p><strong>Telephone Integration Server:</strong></p> <p>First open the Telephone Integration Server installation folder</p> <p>(C:/Program Files/PTM EDV-Systeme GmbH/Telephone Integration Server for MS CRM 4.0)</p> <p>and then navigate to the <em>bin-</em>folder. Do a right click on the <strong><em>OutBoundCallConfig.exe</em></strong>-file and click on Properties.</p> <p>Finally, select the <em>version</em>-tab and click on <em>file version</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/TI_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TI_1.png"></a><a title="OutBoundCallConfig.exe properties" href="http://mscrm-addons.com/images/blog/files/TI_1.png"><img class="img-responsive" style="display: inline; border: 0px;" title="TI" src="http://mscrm-addons.com/images/blog/files/TI_thumb_1.png" alt="TI" width="526" height="419" /></a></div> </p> <p><em>Figure 9: OutBoundCallConfig.exe properties</em><strong>&nbsp;</strong>&nbsp;</p> <p>&nbsp;</p> <p><strong>Telephone Integration Client:</strong></p> <p>Right click on the TelephoneIntegration icon in the taskbar and then click on <em>Info</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/TI1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TI1.png"></a><a title="TelephoneIntegration Icon" href="http://mscrm-addons.com/images/blog/files/TI1.png"><img class="img-responsive" style="display: inline; border: 0px;" title="TI1" src="http://mscrm-addons.com/images/blog/files/TI1_thumb.png" alt="TI1" width="218" height="148" /></a></div> </p> <p><em>Figure 10: TelephoneIntegration Icon</em></p> <p><em><br /> </em></p> <p>A License window will pop up and in the lower left corner you can see the version number.</p> <p><a href="http://mscrm-addons.com/images/blog/files/TI2.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TI2.png"></a><a title="License Info - TelephoneIntegration" href="http://mscrm-addons.com/images/blog/files/TI2.png"><img class="img-responsive" style="display: inline; border: 0px;" title="TI2" src="http://mscrm-addons.com/images/blog/files/TI2_thumb.png" alt="TI2" width="523" height="308" /></a></div> </p> <p><em>Figure 11: License Info - TelephoneIntegration</em></p> <p>&nbsp;</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9505Security Update for 2007 Microsoft Office System (KB2251419)https://www.mscrm-addons.com/Support/Blog/tabid/165/PostId/9498/security-update-for-2007-microsoft-office-system-(kb2251419).aspxDocumentsCorePack (DCP),DCP 2011,DCP 2013Wed, 18 Aug 2010 16:00:00 GMT<p><strong>Error Message:</strong></p> <p>(if you try to merge a document)</p> <p><em><br /> You are trying to read or write to protected memory, this is a sign that the memory is corrupt.</em></p> <p>&nbsp;</p> <p><strong>Problem:</strong></p> <p>The reference is not set correctly.</p> <p>This is caused by the <em>Security Update for 2007 Microsoft Office System (KB2251419).</em></p> <p>&nbsp;</p> <p><strong>Solution:</strong></p> <p>You have to delete this security update and the merge will work without any problems.</p> <p>(Tested on XP with Office 2007)</p>9498How to change the layout of dashboardshttps://www.mscrm-addons.com/Blog/PostId/9488/change-layout-in-dashboardDashboard (DB),DB 4.0Wed, 30 Jun 2010 16:47:00 GMT<div> <p>In the dashboard, you can change your layout and create or save your own views.&nbsp;</p> <p>In the layout menu there are 3 views:</p> <p><em>Single View</em>,</p> <p><em>Vertical View</em>&nbsp;and</p> <p><em>Horizontal View</em>.</p> <p>In the course of this blog article we describe how to use and configure the different views.</p> <p><strong><span style="font-size: small; text-decoration: underline;">1. How to select a layout</span></strong></p> <p>Click on <em>Layout</em> in the menu in order to select a layout for your dashboard.</p> <p>With a click on the <em><strong>[Save View]</strong></em>-button your custom layout for this dashboard will be saved.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_47.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_47.png"></a><a title="Select a layout" href="http://mscrm-addons.com/images/blog/files/image_47.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_47.png" alt="image" width="435" height="135" /></a></div> </p> <p><em>Figure 1: Select a layout</em></p> <p>&nbsp;</p> <p><span style="text-decoration: underline;"><strong><span style="font-size: small;">1.1 The Single View-Layout</span></strong></span></p> </div> <div> <p>The <em>Single View</em>&nbsp;is the default view. All charts will be displayed in the same size and every chart can be moved to the right or left.</p> </div> <div> <p><a href="http://mscrm-addons.com/images/blog/files/image_48.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_48.png"></a><a title="Single View-Layout" href="http://mscrm-addons.com/images/blog/files/image_48.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_48.png" alt="image" width="391" height="278" /></a></div> &nbsp;</p> <p><em>Figure 2: Single View-Layout</em></p> <div><em><br /> </em></div> <p>Move Charts: In the <em>single view</em> the charts can be moved to the left or the right.</p> <p>To do so, click first on the <em><strong>[Action]</strong></em>-button and then on <em>Move Chart</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_49.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_49.png"></a><a title="Chart Settings - Move Chart" href="http://mscrm-addons.com/images/blog/files/image_49.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_49.png" alt="image" width="268" height="285" /></a></div> </p> <p><em>Figure 3: Chart Settings - Move Chart&nbsp;</em></p> <p><span style="color: #ff0000;"><strong>Please note: In the vertical or horizontal view, charts can only be moved in the secondary area.</strong></span></p> </div> <p>&nbsp;</p> <p><strong><span style="text-decoration: underline; font-size: small;">1.2 The Vertical View-Layout</span></strong></p> <div> <p>When you select the vertical or horizontal view, you will generally work with two areas:</p> <p>The <strong>primary area</strong> and the <strong>secondary area</strong>.</p> <p>For the primary area you have to define a main chart because only this chart will be displayed in the main area.</p> <p>To do so, select a chart, click on the <em><strong>[Action]</strong></em>-button and then <em>Set to main Chart.</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/image_50.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_50.png"></a><a title="Chart Settings - Set to main Chart" href="http://mscrm-addons.com/images/blog/files/image_50.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_50.png" alt="image" width="160" height="215" /></a></div> </p> <p><em>Figure 4: Chart Settings - Set to main Chart</em></p> <p>&nbsp;</p> <p>The main chart will be vertically located on your screen in the <strong>primary area.</strong></p> <p><strong>&nbsp;</strong>All the other charts will be shown in the<strong> secondary area</strong> and can also be moved to the right or the left.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_51.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_51.png"></a><a title="Vertical view - Primary area vs Secondary area" href="http://mscrm-addons.com/images/blog/files/image_51.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_51.png" alt="image" width="481" height="352" /></a></div> </p> <p><em>Figure 5: Vertical view - Primary area vs Secondary area</em></p> <p><em><br /> </em></p> </div> <div> <p><strong><span style="text-decoration: underline; font-size: small;">1.3 The Horizontal View-Layout</span></strong></p> </div> <div> <p>The main chart will be horizontally located on your screen in the primary area.</p> <p>All the other charts will be shown in the secondary area and also can be moved to the right or to the left.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_52.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_52.png"></a><a title="Horizontal view - Primary area vs Secondary area" href="http://mscrm-addons.com/images/blog/files/image_52.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_52.png" alt="image" width="489" height="360" /></a></div> </p> <p><em>Figure 6: Horizontal view - Primary area vs Secondary area</em></p> <p><em><br /> </em></p> </div> <div> <p><span style="text-decoration: underline;"><strong><span style="font-size: small;">2. Layout visibility:</span></strong></span></p> <p>If you are the owner of a dashboard and you define and save a custom layout, other users get your saved layout too.</p> <p>At least, as long as they save their own personal layout view.</p> <p>&nbsp;</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> </div>9488AttachDocumentToEachCreatedActivityhttps://www.mscrm-addons.com/Blog/PostId/9479/attachdocumenttoeachcreatedactivityDocumentsCorePack (DCP),DCP 4.0Mon, 10 May 2010 15:03:00 GMT<p>This function allows DocumentsCorePack users to add a document to every created activity (only when using the file explorer or SharePoint setup).</p> <p>For example, when you send a mail to a marketing lists, an activity will be created for each member of the marketing list.</p> <p>This extra setting will ensure that the activity also has the document attached in CRM.</p> <p>This article will show you how to work with this function.&nbsp;</p> <p><strong><span style="font-size: small;">Create a new Settingskey&nbsp;</span></strong></p> <p>To do so, &nbsp;you first have to open the <em>CRM&nbsp;Settings. </em>Then,&nbsp;click on the&nbsp;<em>mscrm-addons settings</em>.</p> <p>Select <em>DocumentsCorePack</em>&nbsp;and open it.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_25.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_25.png"></a><a title="Open DocumentsCorePack" href="http://mscrm-addons.com/images/blog/files/image_25.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_25.png" alt="image" width="528" height="386" /></a></div> </p> <p><em>Figure 1: Open DocumentsCorePack</em></p> <p>&nbsp;</p> <p>Click on <em>SettingsKey</em>. To&nbsp;create a new SettingsKey, you have to click on <em>New mscrm-addons key</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_23.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_23.png"></a><a title="New mscrm-addons key" href="http://mscrm-addons.com/images/blog/files/image_23.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_23.png" alt="image" width="528" height="317" /></a></div> &nbsp;</p> <p><em>Figure 2: New mscrm-addons key</em></p> <p>&nbsp;</p> <p>In the following window, you can set the mscrm-addons key settings.&nbsp;</p> <p><strong>KeyName:</strong> Enter <em>AttachDocumentToEachCreatedActivity</em>. (Allows CRM to add the document to every created Activity in CRM [Bulkmail].)</p> <p><strong>KeyValue:</strong> Enter <em>true</em>&nbsp;(to activate) or <em>false </em>(to deactivate) the function.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_24.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_24.png"></a><a title="mscrm-addons key settings" href="http://mscrm-addons.com/images/blog/files/image_24.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_24.png" alt="image" width="525" height="317" /></a></div> </p> <p><em>Figure 3: mscrm-addons key settings</em></p> <p>&nbsp;</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9479What to do if no toolbar is visible in Office 2007, 2010, 2013 and/or 2016?https://www.mscrm-addons.com/Support/Blog/tabid/165/PostId/9477/fix-no-toolbar-visible-(office-2007).aspxActivityTools (AT),DocumentsCorePack (DCP),DCP 2011,DCP 2013,DCP 2015 / 2016,DCP 365,DCP 4.0Mon, 19 Apr 2010 14:32:00 GMT<p>After WordMailMerge has been installed on your computer, it is possible that our toolbar does not appear in Microsoft Word. For newer versions of Microsoft Word, please have a look at this <a href="https://www.mscrm-addons.com/Blog/PostId/10221/what-to-do-if-no-toolbar-is-visibel-in-office-2016" target="“_blank“">blog article</a>.&nbsp;</p> <p>To sort this problem out, please follow the steps of this article.</p> <p><strong><span style="color: #ff0000;">Please note: <br /> Although the below example displays Word 2007 only, the steps are similar for all other Word versions. ​</span></strong></p> <p><strong>Microsoft Word 2007:</strong></p> <p>First you have to open the Word-Options.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_10.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_10.png"></a><a title="Open the Word-Options" href="http://mscrm-addons.com/images/blog/files/image_10.png"><img class="img-responsive" style="display: inline; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_10.png" alt="image" width="305" height="343" /></a></div> </p> <p><em>Figure 1: Open the Word-Options</em></p> <p>&nbsp;</p> <p>Then you have to click on the <em>Add-ins-</em>tab. Here, you get an overview on all the active add-ins and all the inactive add-ins.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_18.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_18.png"></a><a title="Add-in overview in MS Word" href="http://mscrm-addons.com/images/blog/files/image_18.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_18.png" alt="image" width="505" height="408" /></a></div> </p> <p><em>Figure 2: Add-in overview in MS Word</em></p> <p>&nbsp;</p> <p>Open the <em>Manage</em> drop-down menu and select <em>disabled items</em>.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_19.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_19.png"></a><a title="Manage drop-down menu - Disabled Items" href="http://mscrm-addons.com/images/blog/files/image_19.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_19.png" alt="image" width="478" height="95" /></a></div> </p> <p><em>Figure 3: Manage drop-down menu - Disabled Items</em></p> <p>&nbsp;</p> <p>In the window that opens now, you would see the disabled items, if there were any. &nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_13.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_13.png"></a><a title="Disabled Items" href="http://mscrm-addons.com/images/blog/files/image_13.png"><img class="img-responsive" style="display: inline; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_13.png" alt="image" width="330" height="205" /></a></div> </p> <p><em>Figure 4: Disabled Items</em></p> <p><em><br /> </em></p> <p>If there are no deactivated elements, open the <em>Templates and Word-Add-Ins</em>.</p> <p>Here you have to select <em>wordmailmerge.dot</em> and save the changes with a click on the <em><strong>[OK]</strong></em>-button.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_17.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_17.png"></a><a title="Templates and Add-ins window" href="http://mscrm-addons.com/images/blog/files/image_17.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_17.png" alt="image" width="318" height="370" /></a></div> </p> <p><em>Figure 5: Templates and Add-ins window</em></p> <p><em><br /> </em></p> <p>When you start Microsoft Office Word 2007 the next time, the www.<em>mscrm-addons.com toolbar</em> will appear.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_15.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_15.png"></a><a title="www.mscrm-addons.com toolbar" href="http://mscrm-addons.com/images/blog/files/image_15.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_15.png" alt="image" width="461" height="36" /></a></div> </p> <p><em>Figure 6: www.mscrm-addons.com toolbar</em></p> <p>&nbsp;</p> <p><span style="font-size: 13px;"><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</span></p> <p><em><br /> </em></p> <p>&nbsp;</p> <p><em><br /> </em></p>9477