News.mscrm-addons.com BlogHello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts! https://www.mscrm-addons.com/BlogHow to get debug information from DocumentsCorePack-Dialoghttps://www.mscrm-addons.com/Blog/PostId/10204/how-to-copy-dcp-dialog-network-traces*General*,DocumentsCorePack (DCP)Wed, 17 Apr 2019 14:42:08 GMT<p>If you have any issues when using One-Click-Actions-Dialogue, this article outlines how to get debug information from&nbsp;DocumentsCorePack-Dialog so you can send it to us.</p> <p>Open your CRM in this entity, where the error happens.<br /> <br /> The <strong><span style="color: #ff0000; font-size: 18px;">very first thing</span></strong> you need to do to create the correct<br /> logging info is&nbsp;<strong><span style="color: #ff0000; font-size: 18px;">please press F12</span></strong><br /> <br /> <strong><span style="background-color: #ff7171; color: #000000; font-size: 18px;">After pressing F12</span></strong>, a new Window opens.</p> <p>Now please <span style="text-decoration: underline;">reproduce the problem/error</span> that happened, when you want to create a Document.</p> <p><span style="color: #0077b3;">Further steps depends on what ​Browser you are using:</span><br /> <span style="white-space: pre;"> </span>If you are using <strong><span style="color: #0077b3;">Chrome</span></strong>, please click <span style="text-decoration: underline; color: #0077b3;"><a href="#chrome">here</a></span>.<br /> <span style="white-space: pre;"> </span>If you are using <strong><span style="color: #0077b3;">Edge</span></strong>, please click <span style="text-decoration: underline; color: #0077b3;"><a href="#edge">here</a></span>.<br /> <span style="white-space: pre;"> </span>If you are using <strong><span style="color: #0077b3;">Firefox</span></strong>, please click <span style="text-decoration: underline; color: #0077b3;"> <a href="#firefox">here</a></span>.</p> <p>**************************************************************************</p> <p><strong><span style="color: #0077b3;"></span></strong> </p> <div id="chrome"><strong><span style="color: #0077b3;">Steps for Chrome</span></strong><span style="color: #0077b3;">:</span></div> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}">Please find the Tab "Console" and open this view.<br /> <br /> <a title=" Console Chrome " href="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure5.jpg"><img alt=" Console Chrome " width="40%" class="img-responsive" src="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure5.jpg" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 5: Console Chrome</em></div> </div> <p>&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>&nbsp;</em></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Now click with right Mousebutton somewhere into the ​Console and select "save as" in the&nbsp;Contextmenue.</em></p> <p> </p> <div class=" data-plugin-options="> </div> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Chrome Console Save " href="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure6.jpg"> <img alt=" Chrome Console Save " width="20%" class="img-responsive" src="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure6.jpg" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 6: Chrome Console Save </em> </div> </div> <p>&nbsp;</p> <p>&nbsp;</p> <p>Please check the ending of the Filename, it must be ".log" and save it.</p> <p> </p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Chrome File ending " href="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure7.jpg"> <img alt=" Chrome File ending " width="40%" class="img-responsive" src="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure7.jpg" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 7: Chrome File ending </em> </div> </div> <p>&nbsp;</p> <p>&nbsp;</p> <p><span>Now please find the Tab "Network" and open this view.</span></p> <p> </p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Chrome Network Save " href="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure8.jpg"> <img alt=" Chrome Network Save " width="40%" class="img-responsive" src="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure8.jpg" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 8: Chrome Network Save </em> </div> </div> <p>&nbsp;</p> <p>&nbsp;</p> <p>Here please&nbsp;<span>click with right Mousebutton on a record and select "save all as har with content" in the&nbsp;Contextmenue.</span></p> <p> </p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Chrome Network Save all as har " href="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure9.jpg"> <img alt=" Chrome Network Save all as har " width="40%" class="img-responsive" src="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure9.jpg" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 9: Chrome Network Save all as har </em> </div> </div> <p>&nbsp;</p> <p>&nbsp;&nbsp;</p> <p>Now please attach both files to an e-mail and send it to <span style="text-decoration: underline; color: #0077b3;">support@mscrm-addons.com</span></p> <p><span>**************************************************************************</span></p> <p><span></span></p> <p> </p> <div id="edge"><strong><span style="color: #0077b3;">Steps for&nbsp;Edge:</span></strong></div> <p>&nbsp;</p> <p> </p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span>Please find the Tab "Console" and open this view.</span>&nbsp;<br /> <br /> <a title=" Console Edge " href="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure1.jpg"> <img alt=" Console Edge " width="40%" class="img-responsive" src="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure1.jpg" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 1: Console Edge </em> </div> </div> <p>&nbsp;</p> <p>&nbsp;</p> <p>Please mark the whole Text and copy it in a Word document or a Editor file and save it.</p> <p>Now please find the Tab "Network" and open this view.</p> <p> </p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Network Edge " href="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure2.jpg"> <img alt=" Network Edge " width="40%" class="img-responsive" src="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure2.jpg" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 2: Network Edge</em></div> </div> <p>&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em> </em> </p> <p>Please find the "save" button on top.</p> <p> </p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Edge Button to save " href="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure3.jpg"> <img alt=" Edge Button to save " width="40%" class="img-responsive" src="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure3.jpg" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 3: Edge Button to save </em> </div> </div> <p>&nbsp;</p> <p>&nbsp;</p> <p><span>Please check the Filetype, it must be ".har" and save it.</span></p> <p> </p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Edge save " href="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure4.jpg"> <img alt=" Edge save " width="40%" class="img-responsive" src="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure4.jpg" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 4: Edge save </em> </div> </div> <p>&nbsp;</p> <p>&nbsp;&nbsp;</p> <p><span>Now please attach both files to an e-mail and send it to&nbsp;</span><span style="text-decoration: underline; color: #0077b3;">support@mscrm-addons.com</span>​</p> <p><span>**************************************************************************</span></p> <p><span></span></p> <p> </p> <div id="firefox"><strong><span style="color: #0077b3;">Steps for&nbsp;Firefox:</span></strong></div> <p>&nbsp;</p> <p> </p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span>Please find the Tab "Console" and open this view.<br /> </span><br /> <a title=" Console Firefox " href="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure10.jpg"><img alt=" Console Firefox " width="40%" class="img-responsive" src="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure10.jpg" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 10: Console Firefox </em> </div> </div> <p>&nbsp;</p> <p>&nbsp;</p> <p><span>Please mark the whole Text and copy it in a Word document or a Editor file and save it.</span></p> <p>&nbsp;</p> <p><span>Now please find the Tab "Network" and open this view.</span></p> <p> </p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Network Firefox " href="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure11.jpg"> <img alt=" Network Firefox " width="40%" class="img-responsive" src="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure11.jpg" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 11: Network Firefox</em></div> </div> <p>&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>&nbsp;</em></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span>Here please&nbsp;</span>click with right Mousebutton on a record and select "save all as har " in the&nbsp;Contextmenue.</p> <p> </p> <div class=" data-plugin-options="> </div> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Firefox Network Save all as har " href="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure12.jpg"> <img alt=" Firefox Network Save all as har " width="20%" class="img-responsive" src="/Portals/0/Blog/how_to_copy_dcp_dialog_network_traces/Figure12.jpg" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 12: Firefox Network Save all as har </em> </div> </div> <p>&nbsp;</p> <p>&nbsp;</p> <p><span>Now please attach both files to an e-mail and send it to&nbsp;</span><span style="text-decoration: underline; color: #0077b3;">support@mscrm-addons.com</span></p> <p><span>**************************************************************************<br /> <br /> </span></p> <p><span>That&rsquo;s it!</span>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a><br /> <br /> </p>10204