News.mscrm-addons.com BlogHello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts! https://www.mscrm-addons.com/BlogPower Dialer sorting rules of phone calls https://www.mscrm-addons.com/Blog/PostId/10203/power-dialer-sorting-rules-of-phone-callsTelephoneIntegration (TI),TI 365Mon, 08 Apr 2019 11:22:32 GMT<p style="text-align: justify;">This blog article outlines how the PowerDialer sorts phone calls. First, the PowerDialer prioritizes calls where the user is the owner, then by priority of the call (high, normal, low).</p> <p style="text-align: justify;">After, it is possible to sort calls by a text field, number field or date field.</p> <p style="text-align: justify;">In case, the PowerDialer should take ascending order by a text subject field, then the user must set a server-side setting key <strong>"PTMPriorityString" </strong>with the value <strong>"subject"</strong>.&nbsp;</p> <p style="text-align: justify;">In case, the PowerDialer should take the ascending order by a number index field, then the user must set a server-side setting key<strong> "PTMPriorityInt"</strong> with the value<strong> "index"</strong>.&nbsp;</p> <p style="text-align: justify;">In case, that the PowerDialer should take the ascending order by a date-time actual start field, then the user must set a server-side setting key <strong>"PTMPriorityDateTime"</strong> with the value<strong> "<g class="gr_ gr_22 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="22" data-gr-id="22">actualstart</g>"</strong>.&nbsp;</p> <p style="text-align: justify;">As a value of the key setting, the attribute name should be used.&nbsp;</p> <p style="text-align: justify;">Only one setting key for setting the order can be set.</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="PowerDialer: Sorting of phone calls" href="/Portals/0/Blog/PowerDialer_sorting_rules_of_phone_calls/Figure1.png"> <img alt="PowerDialer: Sorting of phone calls" class="img-responsive" src="/Portals/0/Blog/PowerDialer_sorting_rules_of_phone_calls/Figure1.png" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 1: PowerDialer: Sorting of phone calls</em></div> </div> <p>&nbsp;</p> <p><span style="font-size: 13px;"><br /> </span></p> <span style="font-size: 13px;"><span style="background-color: #fcfcfc;"><strong>That&rsquo;s it!</strong></span><span style="background-color: #fcfcfc;"><strong>&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;</span><a href="mailto:support@mscrm-addons.com" style="background-color: #fcfcfc;">support@mscrm-addons.com</a><span style="background-color: #fcfcfc;">.</span></span>10203