News.mscrm-addons.com BlogHello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts! https://www.mscrm-addons.com/BlogHow to enable debugging for the show-license-info plugin for Dynamics 365https://www.mscrm-addons.com/Blog/PostId/10091/how-to-enable-debugging-for-the-show-license-info-plugin-for-dynamics-365*General*Fri, 18 May 2018 13:07:25 GMT<p>This blog article describes how you can activate debugging for the Licensing page plugin.</p> <p>&nbsp;The article is relevant if you get the following error message although this setting exists. The message below can appear on the licensing tab of the web configuration.&nbsp;</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title=" Error message" href="/Portals/0/Blog/How_to_enable_debugging_for_show_license_info_plugin/Figure1_Error_Message.png"><img alt=" Error message" class="img-responsive" src="/Portals/0/Blog/How_to_enable_debugging_for_show_license_info_plugin/Figure1_Error_Message.png" width="476" height="26" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 1: Error message</em></div> </div> <p>&nbsp;</p> <p>First, you have to enable tracing for your organization: Open a browser and navigate to Dynamics 365 -&gt; Settings -&gt; Administration -&gt; System Settings -&gt; [Customization]-tab and select "All" from the drop-down menu of the Enable logging to <g class="gr_ gr_33 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins replaceWithoutSep" id="33" data-gr-id="33">plug-in</g> trace log.&nbsp;</p> <p> </p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="System Settings" href="http://www.mscrm-addons.com/Portals/0/Blog/How_to_enable_debugging_for_show_license_info_plugin/Figure2_System_Settings.png"><img alt=" System Settings" class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/How_to_enable_debugging_for_show_license_info_plugin/Figure2_System_Settings.png" width="487,5" height="331,5" /></a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}">Figure 2: System Settings</div> <p>&nbsp;</p> <p>Next, go to Dynamics 365 -&gt; Settings -&gt; Products and check if a record named "Plugin" already exists. If not create a new one by hitting the "NEW" button. <br /> <strong>Name: </strong>Plugin<br /> <strong>Product Type:</strong> server</p> <p>In the subgrid&nbsp;in&nbsp;its&nbsp;body ensure that a Settings Key with the following information exists: <br /> <strong>Name:</strong> debug<br /> <strong>KeyValue:</strong> true</p> <p>The result will look like in the figure below:&nbsp;</p> <p> </p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Plugin record" href="http://www.mscrm-addons.com/Portals/0/Blog/How_to_enable_debugging_for_show_license_info_plugin/Figure3_Plugin.png"><img alt="Plugin record" class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/How_to_enable_debugging_for_show_license_info_plugin/Figure3_Plugin.png" width="360,5" height="335,5" /></a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}">Figure 3: Plugin record</div> <p>&nbsp;</p> <p>Next, reload the licensing page to generate log files.&nbsp;</p> <p>Then access the log files: Dynamics 365 -&gt; Settings -&gt; Plug-In Trace Log and look for "<span>PTM.Plugins.CheckLicense.CheckLicensePlugin".&nbsp;</span></p> <p><span>&nbsp; </span></p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span><a title="PTM.Plugins.CheckLicense.CheckLicensePlugin" href="http://www.mscrm-addons.com/Portals/0/Blog/How_to_enable_debugging_for_show_license_info_plugin/Figure4_PTM_Plugin.png"><img alt="PTM.Plugins.CheckLicense.CheckLicensePlugin" class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/How_to_enable_debugging_for_show_license_info_plugin/Figure4_PTM_Plugin.png" width="407" height="195,5" /></a></span></div> <span> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}">Figure 4: PTM.Plugins.CheckLicense.CheckLicensePlugin</div> </span> <p>&nbsp;</p> <p><span>Finally please send us the content of the "Message Block" field.&nbsp;</span></p> <p><span style="font-size: 13px;"><strong><span style="background-color: #fcfcfc; text-align: justify;">That&rsquo;s it!</span></strong><span style="background-color: #fcfcfc; text-align: justify;">&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;</span><a href="mailto:support@mscrm-addons.com" style="background-color: #fcfcfc; text-align: justify;">support@mscrm-addons.com</a><span style="background-color: #fcfcfc; text-align: justify;">.</span></span></p>10091