News.mscrm-addons.com BlogHello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts! https://www.mscrm-addons.com/BlogGet rid of the presence informationhttps://www.mscrm-addons.com/Blog/PostId/9463/get-rid-of-the-presence-information*General*Wed, 31 Mar 2010 08:11:00 GMT<p style="text-align: left;">We realized, that after installing Live Messenger we do not see the Contact/System User icon anymore in our MS CRM system.&nbsp;</p> <p style="text-align: left;"><a href="http://mscrm-addons.com/images/blog/files/image_2.png"><img class="alignnone" style="border-width: 0px; border-style: solid;" src="http://mscrm-addons.com/images/blog/files/image_thumb_2.png" alt="image" width="450" height="89" /></a></p> <p style="text-align: left;"><em>Figure 1: Live Messenger</em></p> <p style="text-align: left;">Instead we get this IM presence icon. In 99,9 % it is grey because no one has all the CRM contacts in his Messenger and therefore it is uninteresting for our users.</p> <p style="text-align: left;">I now tried to find out how we can turn this off and it is not very easy to find information about this presence information.</p> <p style="text-align: left;">There is one setting in CRM to turn this off/on for Grid Views.</p> <p style="text-align: left;">Open the fullname and click on <em>Change Column Properties</em> and you will find the checkbox <em>Enable presence for this column</em>.</p> <p style="text-align: left;"><a href="http://mscrm-addons.com/images/blog/files/presence_column.gif"><img style="border-width: 0px; border-style: solid;" src="http://mscrm-addons.com/images/blog/files/presence_column_thumb.gif" alt="presence_column" width="210" height="240" /></a></p> <p style="text-align: left;"><em>Figure 2: Change Column Properties</em></p> <p style="text-align: left;">You are not able to turn this off/on for system views and you cannot modify it for lookup fields.</p> <p style="text-align: left;">Because these configuration possibilities are very limited, I looked for another possibility to turn this off generally.</p> <p style="text-align: left;">What I found out was that the &ldquo;name.dll&rdquo;, which comes with Office. So my solution to turn off the presence was to unregister the &ldquo;name.dll&rdquo;.</p> <p style="text-align: left;"><a href="http://mscrm-addons.com/images/blog/files/image_3.png"><img style="border-width: 0px; border-style: solid;" src="http://mscrm-addons.com/images/blog/files/image_thumb_3.png" alt="image" width="450" height="247" /></a></p> <p style="text-align: left;"><em>Figure 3: name.dll</em></p> <p style="text-align: left;">At the moment, I do not see any drawbacks of this. I am also sure that if I will upgrade the Messenger or Office, it will register again. But for now this is the solution I use to get rid of this presence information.</p> <p>I tested this only with Windows 7 and Office 2007.</p> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9463